Terms of Service

Repute is a hosted digital visitor logbook for building management teams. The current service includes visitor registration and checkout, supported on-device Emirates ID OCR and manual entry, searchable visitor records, building and unit management, staff accounts, role-based access, activity records, reports, exports, subscriptions and billing.

Repute is not a CCTV system, alarm system, physical access-control installer, guard-service provider or emergency response system.

Marketing pages, articles, guides, comparisons, checklists, templates and answers published by Repute provide general information only. They are not legal, regulatory, security, procurement, accounting or other professional advice, and they do not create a professional-client relationship.

Customers and readers must verify current laws, official guidance, product requirements and vendor terms for their own circumstances and obtain qualified professional advice where appropriate. Repute does not promise that following an article, template or checklist will produce compliance, security, savings, suitability or any particular outcome.

Repute provides the customer organization's initial account access. Authorized administrators may then manage buildings, users, roles, visitor records, reports, subscriptions and billing through the portal. Customers must keep their organization, building, unit and billing information accurate.

Each building is assigned a pricing unit band when it is added. Authorized organization leads and admins, plus building managers for their assigned buildings, may manage individual units up to that band's limit. Building settings do not change the band. Organization leads and admins may upgrade to a larger managed band through Billing and confirm the prorated charge on Stripe. Contact Repute for a smaller band or more than 2,000 units.

Customers and users must keep login details confidential, avoid account sharing, assign suitable roles, remove users who no longer require access, protect shared devices and report suspected unauthorized access. Activity completed through an authorized account may be treated as activity performed by the relevant organization.

Repute may only be used for lawful and authorized business purposes. Users must not:

Customers decide why visitor information is collected and how it is used within their buildings. They configure permitted standard fields and up to 10 typed custom fields per building, and are responsible for ensuring every configured field is necessary and that they have the appropriate authority to collect and use it.

Repute helps users create operational visitor records but does not independently verify a visitor's identity, authority or purpose of visit. Users must review scanned and manually entered information before saving it.

Repute is not responsible for incorrect information entered or approved by users, decisions made by building staff, visitor admission or refusal, customer interactions with visitors, customer notices, or information downloaded, copied or shared outside Repute.

Customers retain their rights in information submitted through Repute and authorize Repute to host, process, store, transmit, back up and delete that information where reasonably necessary to operate, support, secure and improve the service, comply with customer instructions and meet applicable obligations.

The Repute platform, software, branding, design and documentation are owned by Kythera Technologies FZCO or its licensors. Customers receive a limited, non-exclusive and non-transferable right to use Repute while their account remains active.

We work to keep Repute reliable and available, but uninterrupted or error-free access cannot be guaranteed. Availability may be affected by maintenance, internet or device issues, technical failures, third-party interruptions, security incidents or events outside our reasonable control.

Customers should maintain a suitable alternative process for visitor registration during an outage. Repute must not be used as the sole system for emergency response, physical security or life-safety decisions.

We may update, improve, replace or remove features for product, technical, security or legal reasons.

Repute may restrict, suspend or close access because of failed or overdue payments, unauthorized activity, misuse, a security risk, a material breach of these Terms, a legal requirement, or a service-provider failure. Customers are responsible for exporting required records before dashboard visibility ends or the fixed platform storage period expires.

Repute may use third-party providers for hosting, deployment, database storage, private object storage, authentication, communications, payments, mobile build tooling, technical monitoring and customer support. We are not responsible for interruptions or failures caused by third-party services outside our reasonable control.

Card payment details are handled by Stripe and are not intended to be stored directly by Repute.

Links to third-party websites are provided for convenience and source transparency. Repute does not control those websites and does not adopt, guarantee or accept responsibility for their content, availability, security, pricing or terms.

Third-party names, logos and trademarks belong to their respective owners. Reference to another provider does not imply affiliation, endorsement, sponsorship or approval by that provider.

To the maximum extent permitted by law, Repute is provided on an 'as available' basis. We do not guarantee uninterrupted access, complete or error-free records, prevention of every security risk, compliance with every customer-specific requirement, or any particular operational or legal outcome.

To the maximum extent permitted by law, Kythera Technologies FZCO will not be liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, opportunity, goodwill or anticipated savings.

Unless otherwise agreed in writing, our total liability relating to a paid service will not exceed the fees paid for the affected service during the three months before the event giving rise to the claim. For a free pilot or other no-fee service, no monetary liability will apply to the maximum extent permitted by law. Nothing in these Terms limits mandatory statutory rights or excludes or limits liability that cannot lawfully be excluded or limited.

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. Subject to any mandatory law or jurisdiction that applies, the courts of Dubai will have jurisdiction over disputes relating to Repute.

We may update these Terms when our services, practices or legal requirements change. The latest version will be published on this page with the revised date.

For questions about these Terms, contact hello@repute.ae.