Billing, Cancellation and Refund Policy

Repute is billed monthly per active building based on the number of units in that building. Once the organization account is created, authorized administrators can manage buildings, subscriptions, billing and cancellation through the Repute portal.

Admin, manager and guard accounts are included without additional per-user charges.

When a new building is added under an active subscription, the applicable monthly charge is added based on that building's unit count. The price is shown before the building is activated.

Customers are responsible for providing accurate unit counts. A building's unit count cannot be changed directly after it is added. To request an update, contact Repute. A change in unit count may move the building to a different pricing tier.

Customers may remove buildings or cancel their subscription through the billing portal. Removing one building does not cancel the remaining buildings or the organization's full Repute account.

Cancellation stops future monthly renewal charges. Access will normally continue until the end of the current paid billing period. Customers should cancel before the next renewal date to avoid the following month's charge.

Subscription payments are processed using the payment method saved in the billing portal. Customers authorize Repute and its payment provider to charge subscription fees, applicable VAT, approved additional services and valid outstanding amounts.

Published prices exclude VAT. VAT will be added where applicable.

Devices, hardware, on-site setup, custom development, integrations, data migration and special implementation requirements may be quoted separately. Any separate cost will be confirmed before the relevant work begins.

An approved Repute pilot may be provided at AED 0 for an agreed period. A free pilot does not automatically become a paid subscription. Paid billing begins only after the customer approves and activates a paid plan. Devices and work outside the agreed pilot scope may still be quoted separately.

Subscription payments are non-refundable once charged, except where required by law. Refunds are not normally provided because the customer stops using Repute, removes a building or user during a paid period, changes its mind, cancels before the paid period ends, or experiences an internet, network or device issue.

A refund or account credit may be considered where a duplicate payment was taken, an incorrect amount was charged, payment was taken after a valid cancellation, or a refund is required by law.

Devices, hardware, setup services, custom development, integrations and other separately quoted work are non-refundable once supplied, ordered or started, except where required by law.

If a payment fails, Repute may retry the payment, notify the account administrator, request another payment method, restrict account functionality or suspend access. The customer remains responsible for valid outstanding charges.

After cancellation, records may become unavailable when the paid access period or applicable retention period ends. Customers should export required records before access ends. Certain information may be retained for billing, legal, security or dispute purposes.

For billing questions, cancellations or payment concerns, contact hello@repute.ae.